1. What the chat is for
The support chat in your dashboard is for questions about the Trusted Driver service — jobs and bids, payments and subscriptions, your account, and verification or insurance issues. If something isn't working as you'd expect, the chat is the quickest way to tell us.
2. When we reply
We usually reply within a few minutes during working hours: Monday to Friday, 8am–6pm (UK time). Messages sent outside those hours, or at weekends and on UK bank holidays, are picked up on the next working day. You can send a message any time — it will be waiting for us.
3. What happens to your messages
Your messages are relayed to the Trusted Driver support team and stored against your account, so whoever picks up your chat has the full context. Only you and our support team can see your conversation. You can delete the whole conversation at any time using the delete button in the chat panel — this removes it for you and for us.
4. What we can't do in chat
To keep your account safe, please don't send financial details (card numbers, bank details) through the chat, and we can't reset passwords there — use the "Forgot password" link on the sign-in page instead. Serious complaints or disputes are best handled by email so we can give them proper attention.
5. If you'd rather email
You can always reach us at support@trusteddriver.co.uk. We aim to answer emails within one working day.
6. Related policies
See our Privacy Policy for how we handle your personal data, and our Terms for the agreement covering use of the platform.